FAQs

Q: Is it safe to use my credit card on your site?

A: Shopping at www.Worktoes.com is safe. The Worktoes.com Safe Shopping Guarantee backs every credit card purchase you make at Worktoes.com.

Q: Is it safe to use my debit card online?

A: Yes. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

Q: What is the status of my order?

A: Your order status will be available 24 hours after your order has been placed, by simply clicking on the "ORDER STATUS" link at the top right corner of every page of our site. From there, you will be able to view information about your order.

Q: How long will it be before I receive my order?

A: For standard shipping, you should receive your order within 4-5 business days. Please allow additional time for shipments to APO/FPO addresses.

Q: Can I expedite my shipping?

A: The following shipping options are available when you check out. Expedited orders placed before 1 PM Pacific on a business day will be shipped out the same day. All other orders will be shipped out the next business day.

Q: What forms of payment do you accept?

A: We currently accept Visa, MasterCard, Net Banking for all orders.

Q: Are there any shipping restrictions that I should know about?

A: As regulated by the Department of Transportation, some beauty items may be considered hazardous materials due to their alcohol content and cannot be shipped to Alaska, Hawaii, P.O. Boxes, military addresses (APO, FPO), or US territories (i.e. Guam, Puerto Rico). Our policy is to ship these items via UPS Ground service. These items will be shipped separately from the balance of your order.

Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

A: Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard  for credit card payment.

Q: I want to know if you carry a specific brand/color/size/width?

A: Click on the Search button and you will be taken to a page where you can enter multiple search criteria and you will be shown a list of all items on our site that meet this criteria.

Q: Do you do back orders?

A: Worktoes.com does not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.

Q: Do you have a catalog?

A: Currently, we have a 'virtual' catalog. Our entire product line is online, we do not have a physical catalog.

Q: What are cookies? Do I need to enable cookies on my browser to shop at Worktoes.com?

A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features at Worktoes.com.
Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your Worktoes.com account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "My Account" link at the top of the page. Then locate the "Logout" link at the top right, and click on it.
For more information about how Worktoes.com uses cookies, see our privacy policy.